Refund policy

RETURN AND REFUND POLICY

Back9 is operated by BACK9 GROUP INC.

RETURNS

You have 14 days after receiving your order to request a return.

To qualify for a return, merchandise must be unworn, unwashed, unused and in its original condition with all original tags and packaging. Proof of purchase is required.

To request a return, email orders@back9.shop with:

• Your name
• Your order number
• The item you want to return
• The reason for the return

If your request is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the merchandise arrived damaged, defective or incorrect.

We recommend using a tracked shipping service. BACK9 GROUP INC. is not responsible for returns that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive damaged, defective or incorrect merchandise, contact orders@back9.shop as soon as possible.

Include your order number and clear photographs of the product and packaging. If the issue is confirmed, we will arrange an appropriate replacement, refund or return at no additional shipping cost to you.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Worn, washed, used or altered merchandise
• Merchandise without its original tags
• Gift cards
• Products clearly marked “Final Sale” when purchased

Promotional or discounted merchandise remains eligible for return unless it was specifically marked “Final Sale.”

EXCHANGES

Exchanges are subject to product availability. Contact orders@back9.shop before returning anything.

If the requested replacement is unavailable, you may return the original item for a refund and place a new order for another available product.

REFUNDS

We will notify you after receiving and inspecting your return.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears.

If more than 15 business days have passed since your refund was approved, contact orders@back9.shop.

This policy does not limit any rights available under applicable consumer-protection laws.