Shipping policy

SHIPPING POLICY

Back9 is operated by BACK9 GROUP INC. and fulfills orders from Canada.

PROCESSING TIME

Orders are normally processed within 1–2 business days, excluding weekends and holidays.

During product launches, promotions or periods of unusually high demand, additional processing time may be required.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within Canada and the United States.

SHIPPING RATES

Available shipping methods, charges and any applicable free-shipping offer are displayed during checkout before payment is completed.

If a minimum purchase is required for free shipping, eligibility is based on the qualifying merchandise subtotal after discounts and before taxes.

DELIVERY ESTIMATES

Estimated delivery times may be displayed during checkout or provided by the shipping carrier.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, customs processing and other circumstances outside our control may cause delays.

TRACKING

When tracking is available, a shipping-confirmation email will be sent after your order leaves our facility.

Tracking information may require additional time to update after a shipping label is created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact orders@back9.shop immediately. We cannot guarantee that an address can be changed after an order enters processing.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal, or failed delivery attempt, additional shipping charges may apply before the order can be resent.

DUTIES AND IMPORT CHARGES

Orders crossing an international border may be subject to duties, taxes, brokerage fees or other import charges.

Unless expressly included at checkout, these charges are the customer’s responsibility.

LOST OR DAMAGED SHIPMENTS

If your shipment arrives damaged or its tracking appears stalled or lost, contact orders@back9.shop with your order number and any relevant photographs.

We will review the issue and assist with the applicable shipping-carrier process.

CONTACT

Shipping questions can be sent to orders@back9.shop.